HSBC Bank Reviews and Complaints

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HSBC Bank Reviews

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  • HSBC Vietnam useless customer service



    Expats or Locals please dont open accounts with HSBC in Vietnam. The customer service is woeful. My HSBC debit card has been used fraudulently online, it is clearly obvious this was not me as the purchases were made in the Philippines/on Philippine websites. I have even contacted the merchants myself and raised the issue and they have started a refund process. HSBC Vietnam does nothing, they do not refund the money and they constantly say that they will call back with updates - but never do. I have missed flights and multiple meetings owing to this issue. Additionally when I transfer... More...
    (Credit Cards, Finance, Banks)
    ghiv's Picture   ghiv    0 Comments   Comments
  • 23rd Avenue, Brooklyn location



    This is the worst bank I have ever been to. I have POA for my elderly aunt so I do her regular banking. I realize her account is small but we were treated so poorly yesterday that I have to complain about it. The teller, Fran, DID NOT SAY A WORD to me or my aunt. How isn't that humanly possible. She was inept and rude. We said our 'good mornings' and 'thank yous' but Fran didn't utter a word! The tellers aren't kind but at the very least they manage to squeak out a 'morning' and a 'thank you' but this woman knew only to look at us... More...
    (Miscellaneous)
    PepeBuck1020's Picture   PepeBuck1020    0 Comments   Comments
  • HSBC - You Are Fired



    If you are considering HSBC, don't consider it any further for the following reasons. - Complex internet banking procedures where you are continuously being asked to fill in documents and send this by mail (!) for approval. Yet, it takes around 5 documents before they even start to notice that you want to change. And, yes, with documents, I mean documents that need an envelope with a stamp and send by mail.. - Unskilled professionals; they do not know what you are talking about when asking questions about anything related to banking. I believe I had some trainees on the line. Not... More...
    (Credit Cards, Finance, Banks)
    NSteeman1972's Picture   NSteeman1972    0 Comments   Comments
  • Reward points Not Awarded



    I am really astonished at the pathetic and lackluster attitude of a bank like HSBC. The bank closed its operations in Pakistan without properly and authentically intimating its credit card customers. The bank handed over its operations to a local bank in a clandestine manner without properly settling its many Credit card holders. One fine morning I was asked by the local bank to immediately clear my outstanding against my Platinum card without any installments as per the agreed terms with HSBC. The whole process was torturous and I hold HSBC responsible for this. My accumulated reward... More...
    (Credit Cards, Finance, Banks)
  • PATHETIC BUSINESS BANKING SERVICES



    Long & multiple tales of interaction with HSBC 1. No responses to SME banking customers requests including assistance in making payments for statutory taxes to government of India 2. No action on SME business banking account closure request 3. Charges debited after more than 6 months ... and without intimation 4. Multiple excuses for non action on requests 5. On threatening them with legal action, they simply close the bank account stating "AS REQUESTED BY YOU" TRULY, HSBC is meant only for financial frauds and not for normal business people More...
    (Credit Cards, Finance, Banks)
    ashishbh66's Picture   ashishbh66    0 Comments   Comments
  • Pathetic service regarding home loan



    12th May 2014 i started communicating with Mr.Pankaj Masurtar 9820096449{Bandra Branch}for transfer of my housing loan from Standard chartered bank which i am holding since 2.6 years.after submitting all the required documents in two days time there was poor respond from his side,tried communicating with his boss Mr.Dheeraj Mathur 9769004147,there was no result,infect his boss was the busiest person in this world who don't have a time to speak with customer for whom bank is working for.Most of the time they were not taking call,if taken then he on vacation etc.I got my home loan from... More...
    (Credit Cards, Finance, Banks)
    rishisoni's Picture   rishisoni    0 Comments   Comments
  • Secured then NOT secured Line Of Credit.



    Filed a complaint with HSBC Bank Canada in 2011 with reference to ourselves having severe difficulties with paying our mortgage and LOC (line of credit). To cut a very long story short through 2 years we tried to sell our home in a declining housing market and taking into account we were repeatedly told we must pay down the mortgage and the SECURED LOC and large prepayment fee on our mortgage with realtors fees and legal fees meant we could not reduce our home in price in order to get a sale as we need to cover these costs. During a review of our 1st complaint the HSBC Branch Manager told... More...
    (Real Estate, Brokers, Mortgages)
    carpenter65's Picture   carpenter65    0 Comments   Comments
  • HSBC Australia (Parramatta) Shocking customer service



    I have had the worst experience ever. Went to the hsbc branch located in aust parramatta, I wanted to transfer some money to my other account in another bank. I was asked for 3 diff id's and security questions to my account. After Providing all the id's details to my account, the cashier called Harry (Asian Man) went to see the manager and come back to me. He started questioning me in a disrespectful manner. Here is what happened, he asked me why I transfer the money,where I got the money from, who the money bellongs to? And he said in these words, the money isn't yours is... More...
    (Credit Cards, Finance, Banks)
    Kevpx's Picture   Kevpx    0 Comments   Comments
  • Global Product poor local customer service (India)



    We are a multinational company based out of Toronto, Canada. We have an office in Pune and we were moving our bank accounts from Hyd to Pune. We met with Arpit Shah from your Pune office and we were told he could open our account in 10 business days. We started the process based on the reach of the services provided. He came over not prepared for the meeting but we gave him all the documents when I was in Pune. After we left back he had promised he would have a courier to get the signatures from my other business partner in Canada. The courier came only after I got back to Toronto. After... More...
    (Credit Cards, Finance, Banks)
    rightspot's Picture   rightspot    0 Comments   Comments
  • HSBC Bank Customer Service



    I have banked with HSBC for about 20 years, most of that time as a premier customer, at their invitation, until this year I have not had a problem.....they have downgraded me from Premier, not as issue, but to cancel, first my debit card and then a credit card without notice is a step too far. The whole thing started when I attempted to purchase euros on line with my debit card, they stopped the card refused payment and I had to go into my local branch to prove my identity....this was done, then the downgrade.....then 2 cancelled cards, one credit and one debit card.....I am currently... More...
    (Credit Cards, Finance, Banks)
    cornbrook's Picture   cornbrook    0 Comments   Comments
  • Frozen account



    They did not follow the EIPA and the U.S. Department of the Treasury guidelines. n September 10, 2013 at 4 am PST my account was not frozen but by the time I went to the store at 9:40 am PST I could not pay for my items at Safeway. I called HSBC and they froze my account which was used for unemployment deposits from Washington state. I called the toll free number 800-975-4722 3 times and every time you will get a different person to help you. The first time I called, the person said there was a garnishment on my account and it had been frozen. I asked her to look into it because... More...
    (Credit Cards, Finance, Banks)
  • VERY DISAPPOINTED WITH HSBC PREMIER ACCOUNT!!!



    I became a customer of HSBC in 2006 as a Premier client! They issued me a Premier Master Card. I used it for 6 years and kept it in good standing. I took my cash out of the bank in 2008 0r 2009 but still kept using the Premier credit card since it had a large limit and i didn't have to carry several different cards with me.. Last August, without a proper warning, they downgraded my credit card account to a lesser credit card with less limit while i was still traveling overseas. I WAS HEART BROKEN THAT THEY WOULD DO THAT TO ME WITHOUT A PROPER WARNING AFTER SO MANY YEARS OF BUSINESS.... More...
    (Credit Cards, Finance, Banks)
    DEMKO's Picture   DEMKO    5 Comments   Comments
  • HSBC Bank worst customer service on this planet



    I have had nothing but trouble and heartache with this bank. They have the worst customer service there is. No one knows what they are doing and no one can give you an answer regarding your account. I am a premier customer..which supposedly means better service at HSBC...but that has not been my experience since the beginning. No one wants to be accountable and no one wants to take the time to help the customer. I thought they were in a service business and that is what they are supposed to do. I can't get my money out fast enough. I will NEVER use this bank again even if they... More...
    (Credit Cards, Finance, Banks)
    fedupgirl's Picture   fedupgirl    1 Comments   Comments
  • Service and response avoidance



    My account is with HSBC in Oman, but the regional office is as bad. Reason for saying this, is an accumulation of events. First, they cancelled the online banking without informing me (even they claimed to have done), leaving repeating transfers not being honored. To reinstate this, it took three weeks until I was able to make transfers, paying interest for late transfers at the oversea's banks. I am presetly in Europe for business and even explaining to them this fact, they asked me to come to one of their Oman branches!!!! Trying to call the Premier Account Agent in Oman is a waste... More...
    (Credit Cards, Finance, Banks)
    mandeu's Picture   mandeu    0 Comments   Comments
  • Tittle to Motorcycle



    It has been two months still no title. I have called many times, wrote many e-mails. HSBC sent me a letter to inform me I would be getting my tittle ten days from the date the letter was sent out. I waited many weeks called, e-mailed get the same answer it will be there soon. On the letter they wrote to me only has three states listed informing you that if you live in Ohio, Texas or Florida the state or DMV will have your title. Well, it said nothing about Virginia. Thats where I was stationed when I purchased the motorcycle and where my title was sent to. They figured this out months... More...
    (Credit Cards, Finance, Banks)
    nickg33's Picture   nickg33    0 Comments   Comments
  • Is this a Bank??



    I have recently decided to give a try to this Bank. I spoke with the branch manager at the Jackson Heights Office. I'm the owner of a Psychotherapy Center and my concern was about: 1. If they clear checks in 24 hours. 2. If they do business loans. The answer to my first question was yes, and the answer to my second question was that the bank was providing with a 24/48 hours response to a business loan. I opened my account and noticed that the checks were taking 72hours to be cleared. (NY State checks, which is my branch state). I also applied to a business loan. After a month... More...
    (Credit Cards, Finance, Banks)
    medal2003's Picture   medal2003    0 Comments   Comments
  • Unacceptable Customer Service



    We have made two attempts to transfer money from our account in Oman to a non HSBC account in Canada. First attempt (3rd April)was rejected by the payments processing centre because the 'Beneficiary Address' field was not completed. We were advised that Canada is the only country that needs this info so the HCBC staff did not know it was required. Second attempt (14th April)was rejected because the account number used was 10 digits, not 12 - why were these details not picked up by HSBC staff before the transfers were made? We have contacted our bank in Canada and they have... More...
    (Credit Cards, Finance, Banks)
  • Very Poor Customer Service



    We have made two attempts to transfer money from our account in Oman to a non HSBC account in Canada. First attempt (3rd April)was rejected by the payments processing centre because the 'Beneficiary Address' field was not completed. We were advised that Canada is the only country that needs this info so the HCBC staff did not know it was required. Second attempt (14th April)was rejected because the account number used was 10 digits, not 12 - why were these details not picked up by HSBC staff before the transfers were made? We have contacted our bank in Canada and they have... More...
    (Credit Cards, Finance, Banks)
    GThompson's Picture   GThompson    1 Comments   Comments
  • Fraud



    Bought a Victory Motorcycle a year and a half ago. Lost my job a year ago and fell behind 3 months. Paid crazy money to bring loan up to current plus all sorts of Repo costs even though it was not repoed. Original monthly was $150 per month. Cost me $1400 to keep from getting repoed. All of a sudden my monthly payment went from $150 to $250 per month. Tried forever to get someone on the phone who was not an overseas call center. Finally found out it was due to increase in interest rate but would go back after 6 months of regular on time payments. Been making my payments but got got a letter... More...
    (Credit Cards, Finance, Banks)
    desrd's Picture   desrd    1 Comments   Comments
  • HSBC possibly the worst bank review



    Our mortgage is with HSBC. We had always paid our mortgage on time. In October of 2010 we received a certified letter telling us that our property was going to be sold. We proved to them that we had made our mortgage payments but they had processed them to someone else's account. After 7 months and a lot of attorney fees they finally fixed the problem. Of course not after calling us 60 times a day to tell us our account was in default. Today I went to a local HSBC branch to cash a $4300 check that was made out to me and had come from another HSBC branch. They verified that the... More...
    (Credit Cards, Finance, Banks)
    littleangels's Picture   littleangels    0 Comments   Comments
  • HSBC BEWARE



    WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE. FOR 2 WEEKS I'VE TALKED TO DIFFERENT PEOPLE NONE OF WHICH KNOW ANYTHING ABOUT ANY OF THE NOTES PUT IN BY THOSE BEFORE THEM. I WAS SUPPOSE TO GET A REFUND CHECK OVERNIGHTED BY A MANAGER AND SHE SUPPOSEDLY APPROVED IT WITH HER MANAGER AND PUT IT IN THE NOTES. SPOKE WITH ANOTHER MANAGER TODAY WHO NEEDED A DIFFERENT CAREER. FIRST I GET TOLD 30 DAYS, THEN 14 DAYS, THEN IT WAS APPROVED FOR OVERNIGHT ON THE 12TH OF JAN, THEN 13TH, AND IT'S IN PROCESS. BUT SHE CAN'T VERIFY IF OVERNIGHT WAS SELECTED OR NOT. AFTER TRYING TO BRUSH ME OFF... More...
    (Credit Cards, Finance, Banks)
  • Account



    Mother passed away on joint account (I cosigned with her she made pmts.) They NEVER attempted to contact me and reported to credit bureau. One of my accounts reduced my credit limit due to this. This is how I found out!!! I contacted them and they told me they could not provide info!! But yet, they messed up my credit!!! I wanted to pay and clear my credit but no one wants to give me info!!! HELP! More...
    (Credit Cards, Finance, Banks)
  • Unprofessional People complaint



    My mother passed away recently. I had signed with her to buy furniture from a local dealer who uses HSBC. My mother passed away in October. In November without notifying me, these people reported to Experian and crushed my credit which has ALWAYS been excellent! I've tried to contact them and they refuse to give me information. I want to pay and for them to clear my credit. I will report this to the Better Business Bureau. These people are very unprofessional and don't know what they are doing!!! More...
    (Furniture)
    nartime's Picture   nartime    0 Comments   Comments
  • CON ARTISTS



    HSBC is a company that reassures you of the safety, overdraft protection of their money, HOWEVER, what they fail to tell you is the sales credit line of money that you have. Most banks such as citi or bank of america will take money from your savings account and transfer it to use through your credit. NOT HSBC! THEY WILL TAKE YOUR MONEY YOU OWE FROM SAVINGS, PUT IT IN ANOTHER CREDIT LINE AND CHARGE INTEREST + OVERDRAFT!!!!!!!!!!!!!!!!!!!!!!!! Oh yeah? Did i mention that the representative on the phone could barely explain the situation and had no idea whatsoever what she was talking about,... More...
    (Credit Cards, Finance, Banks)
    taylorr38's Picture   taylorr38    0 Comments   Comments
  • They're Trying to Close My Account W/O Notifying Me!



    I have been a customer at HSBC Bank since 2009 and never had a problem with them until today. I opened a checking & savings account online through HSBC Direct (now HSBC Advance). Without notice on Tuesday October 5th, 2010, they placed notes on both accounts saying that they would be closed. This in turn froze my assets in both accounts and deactivated my cards so I couldn't make purchases, deposit or withdraw money from either account. I only found out that my cards didn't work when my check card was declined at a store on Tuesday October 5th. I went to a branch by my... More...
    (Credit Cards, Finance, Banks)
    jchairdesigns's Picture   jchairdesigns    2 Comments   Comments
  • Customers



    I have a mortgage with this bank for last6 years, always being on time and current, after I lost my job I requested some help with the payments, even if it was for 6 months until I got back on my feet. I have been dealing with the Modification department for over 6 months, have sent them the documentation required 5 times already, mailed and faxed. Every single time I talk to someone there is some documentation missing or lost (conveniently)and we have to start the process again. Besides having rude customer service representatives, they are always missing documentation and unwilling to... More...
    (Real Estate, Brokers, Mortgages)
  • HSBC



    I am a shareholder in HSBC Holdings Plc At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC has been doing and is doing in India to our customers. One only has to google HSBC complaints India and see what they are doing to the people in India. Michael Mason-Mahon ckmd@aol.com More...
    (Miscellaneous)
    mike23's Picture   mike23    2 Comments   Comments
  • Loan account



    Hi, Could someone please have a look at my loan account and confirm that you have received payments each month since the loan was taken out. I am constantly getting phone calls from you stating that I am over due on my loan account. I received a call on the 29th June the man I spoke to say that yes you had received my payments and that he would sort the account out and that I would not get anymore calls. Ion Saturday 3rd July I received a letter stating again that the payment was late so I called the number on the letter and explained again that the payment had been made again I was... More...
    (Advertising)
  • ilogical requests



    Hsbc bank offered me a credit card to rebuild my credit. I filled the application online and they issued me a credit card in 14 days. I called hsbc activated credit card verifying millions of personal questions, i had set up account access online providing also personal information. I went to a gas station to purchase gas and my credit card was declined. A message outside of the pump said "See cashier" I went inside provide card to the teller, and she says the same thing "declined". I called right there customer service at the back of the card, and get this lady asking... More...
    (Credit Cards, Finance, Banks)
  • identity theft



    Hsbc bank offered me a credit card to rebuild my credit. I filled the application online and they issued me a credit card in 14 days. I called hsbc activated credit card verifying millions of personal questions, i had set up account access online providing also personal information. I went to a gas station to purchase gas and my credit card was declined. A message outside of the pump said "See cashier" I went inside provide card to the teller, and she says the same thing "declined". I called right there customer service at the back of the card, and get this lady asking... More...
    (Credit Cards, Finance, Banks)
    mcarola2009's Picture   mcarola2009    2 Comments   Comments
  • HSBC Passport Account



    HSBC 'offers' a Passport Account if you are new to a country, without a local credit history. This is advertised world wide. What isn't advertised is that you are locked into a 12 month contract, and in the UK, this also results in a £8 a month fee for 'allowing' you to have a bank account. Having lived in 7 countries around the world, my perception is that the UK has to have one of the worst banking systems, and HSBC, as a world wide recognized bank, should not be allowed to fleece newly arrived individuals in this way, especially if a good credit rating... More...
    (Credit Cards, Finance, Banks)
    Erinn's Picture   Erinn    0 Comments   Comments
  • HSBC



    We have had a mortgage with HSBC for 13 1/2 years. There are only 1 1/5 years left. We have NEVER been late on a payment. Yesterday, we received a "Notice of Intent to Foreclose" allegedly because we had not made the April and May payments. I checked with our bank and confirmed that April's payment CLEARED into the HSBC coffers. I called HSBC and, after waiting on hold for over 30 minutes, HSBC admitted they received the May payment. They reported us to the credit bureaus as being in default because they claimed to have tried to call us. We have caller ID and voice mail. We... More...
    (Credit Cards, Finance, Banks)
  • STINKS



    The untimely clearing of money stinks!!!!!!! when a person puts cash in and it takes 72 hours to clear THE BANK STINKS.. THE PEOPLE ARE MORONIC IDIOTS WHO ANSWER THE PHONE. THEY CANT ANSWER QUESTIONS WITH ANY INTELLIGENCE. WHAT DOES HSBC HIRE? LITTLE GROUPY FRESH GRADUATE KIDS WHO ARE STILL QUITE IDIOTIC More...
    (Miscellaneous)
    YOUSTINK's Picture   YOUSTINK    0 Comments   Comments
  • Do not try and cash a check



    Tried to cash a check written to me for services I provide a customer and they would not cash it with my Drivers Lic and my State ID, ever other bank in the United States does but them. And they sayw I have to have a gun permit or a passport to cash the check and was told by the clerk that they have just been auditted and need to follow the rules of their bank which is a international bank, well from now on all my customers will be told if you bank with HSBC forget it, I will keep my business with US companies More...
    (Miscellaneous)
  • HSBC/ HRS



    I have used this company twice as they manage Menards credit cards. Both times they have used fine print to charge extra. I had a credit deal one year no interest. I made the charge in May. In January they charged me back interest and interest on the loan. Apparently it was not one year as advertised it was after the new year. The customer service is very very very poor and this company uses decietful advertising. More...
    (Credit Cards, Finance, Banks)
    ejlkmltml's Picture   ejlkmltml    0 Comments   Comments
  • HSBC



    In 2004 HSBC turned in a 1099-C form to the IRS for cancellation of debt without my knowledge. In 2006 I had my taxes done through H&R Block. When my taxes were done nothing was showing that the IRS stated any money was owed. So I did the anticipation loan. A month later i received letters from the IRS and HSBC where part of my refund was deducted for taxes owed on the cancellation of debt. According to the credit card company the account was opened up in 1994 by myself and ex-husband. We had no such card. Did not shown up on credit reports or was ever contacted by this so called credit... More...
    (Credit Cards, Finance, Banks)
    shadowbaby11's Picture   shadowbaby11    0 Comments   Comments

HSBC Bank Reviews By Product


HSBC Bank Comments


milzispete says: (7 years ago)
 0
In the last 4 months they have lost 7 transactions all in excess of 1000 R.0. they have found 6 of them but one is still outstanding from Nov 19th. They have also made an unauthorized debit from my account from an internal HSBC terminal. customer services will only send automated messages. Disgusting for an international banking institution.



sharango says: (8 years ago)
 0
HSBC India's service is pathetic. The services of nationalised banks are much better. Try complaining to the Nodal Officer based at Chennai. The Nodal Officer's name is given on the HSBC website to fool you into thinking that you will be writing to her. In fact she has a host of executives and officers and senior officers who act as a barrier to prevent any problem from getting through to her. These folks are incompetent, inefficient and totally dishonest, apart from being bureaucratic. As soon as you write to the Nodal officer, very promptly you will receive an automated email thanking you for writing to her and that you will hear from them in 5 days. Then the delaying tactics begin. They will keep asking you for information bit by bit or give you the required information bit by bit. And everytime you reply to their email you receive another email thanking you for writing to the Nodal officer and informing you that it will take 5 days to reply to you. Seen the most original way of frustrating the customer until he gives up ? Surely, HSBC has devised a most original way of keeping the "troublesome" customer at bay. Perhaps the Ombudsman and the RBI should take note of this. When you ask for the email address of the Nodal Officer, you are informed that according to banking norms they cannot divulge the contact details of the bank officials. Makes you wonder then why the Nodal Officer's name is put up on the websitek, if you are not allowed to write to her directly. Banking Ombudsman and RBI pls take note. HSBC service is a myth.



LittleDreamer says: (9 years ago)
 0
HSBC if Protection Plus is suppose to help people out when they get sick and can't work any more why dosen't it.mine sure didn't i was told if i couldn't draw Unemployment and my Protection Plus was useless.Guess what you can't draw it if you weren't working at that time.and Disabeled.So i feel you owe me all the money i payed for the Protection Plus.



LittleDreamer says: (9 years ago)
 0
i also had HSBC Credit Card and had Protection Plus and when i wasn't abel to work anymore i tryed to get the Protection plus to kick in and was tols if i couldn't draw Unemployment then my Protection plus didn't matter.i payed off the Card,but i still think they should half to give my money back i payed all this time for it.They are just a big rip off and i would never use there card again.why do they have Protection Plus if it isn't worth a darn.so beware everyone and check everything out when you get a Credit card.



lisab1 says: (9 years ago)
 0
hsbc is crap i paid a bill 3rd sept 08 and the company havent recieved it i have been charged a late fee when the bank have lost my £126




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