HSBC Bank Complaint
HSBC - You Are Fired - HBBC Premium Banking
- Complex internet banking procedures where you are continuously being asked to fill in documents and send this by mail (!) for approval. Yet, it takes around 5 documents before they even start to notice that you want to change. And, yes, with documents, I mean documents that need an envelope with a stamp and send by mail..
- Unskilled professionals; they do not know what you are talking about when asking questions about anything related to banking. I believe I had some trainees on the line. Not able to answer questions, no service feeling yet alone not realising that they speak with Premium Customers
- Despicable customer service: instructions they sent over to do your banking simply do not work.
- Ridiculous rates of exchange. Yet alone the bank fees....
HSBC - for me, you are FIRED!
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